What Companies Are in the Consumer Services Field?

Learn more about consumer services jobs in tech. The primary consumer service fields are: retail and wholesale, leisure and hospitality, health and social, and education.

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by Sharon Wilfong

Updated September 15, 2022

Edited by Kelly Thomas
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There are roughly 455,000 consumer services companies in the U.S., and these businesses generated a combined annual revenue of approximately $300 billion in 2015, according to research conducted by Dun and Bradstreet. Retail and wholesale, leisure and hospitality, health and social, and education are part of the consumer services field.

Today, consumer services companies need computer and information technology (IT) professionals to provide data collection, cloud storage, and information security. They also need web developers, software engineers, UX designers, and data analysts to create efficient and effective customer experiences.

What Is the Consumer Services Field?

The consumer services field depends on human resources (HR), computers, and IT to assist customers. These services involve processes, outcomes, and experiences, as opposed to tangible consumer products like clothes, toys, cars, and appliances. Consumer services companies focus on transactions, customer care, and how consumers access services.

People and technology power the consumer services field, from online purchases and health and social services to entertainment. For example, Netflix's online streaming platform provides original content using HR and a monthly streaming subscription powered by technology. There are consumer services jobs in countless industries.

What Are the Types of Consumer Services Companies?

Retail and wholesale consumer services companies are integral to industry supply chains. For example, retailers buy goods physically or online from wholesalers or manufacturers, then resell the products. Increasingly, brick-and-mortar businesses are adding or giving way to digital shopping experiences.

The leisure and hospitality consumer services field includes industries such as lodging, food services, transportation, and tourism-oriented companies. Networks like AAA and Airbnb have expanded consumer service options by taking advantage of technology and HR. Restaurant delivery, personal shoppers, resorts, and streaming entertainment services are examples of consumer services.

Health and social services companies help customers make informed decisions about healthcare products, access medical records, and find providers. These companies facilitate consumers' active involvement with the healthcare system. Examples of health and social consumer services companies include preventive healthcare websites, online and in-person treatment services, and health insurance companies.

Education consumer services may help people find reputable colleges and programs by providing databases of accredited and authorized institutions. These agencies protect consumers from substandard, deceptive, and fraudulent practices. Other examples include electronic services, such as companies that provide access to academic transcripts and online learning programs.

How Can I Get a Tech Job in the Consumer Services Field?

Most tech jobs in the consumer services field require experience with programming languages, database technologies, and tools. A bachelor's degree in computer science is one way to learn about new technologies and develop programming skills. Earning a college degree can prepare graduates for cybersecurity, web development, analyst, and project management careers.

However, some tech roles, such as web developer and digital designer, may not need a bachelor's degree. Coding bootcamps can help aspiring web developers and technology professionals learn new skills and stay updated on tech tools and computer languages. These roles typically require workers to be adept at HTML programming, JavaScript, and SQL.

Top Companies for Tech in the Consumer Services Field

Some of the top companies for tech in the consumer services field are well-known international organizations. They offer various consumer services jobs in areas like data analytics, software engineering, app development, and web development. Organizations such as AAA and Airbnb provide apps for consumer convenience, while companies like Amazon offer cloud services.

AAA

AAA has advocated for driver's education, vehicle safety, safer roads, and travelers' rights since it was founded in 1902. The automobile club has been a leader in safe travel for over 120 years.

Today, AAA has 61 million members, 32 motor clubs, and over 1,000 branch offices across North America. AAA offers a variety of services, from roadside assistance and insurance to travel booking.

AAA offers many opportunities if you're looking for consumer services jobs in travel technology, data analytics, or software engineering.

Corporate Headquarters: Heathrow, Florida

Offered Tech Jobs:

  • Managing Director, Travel Technology and Digital Products
  • Software Applications Manager
  • Software Engineer

Airbnb

Airbnb started offering travelers unique options as an alternative to hotels and motels in 2008. Today, the company's app has millions of users in over 190 countries and 81,000 cities worldwide.

Travelers can create a free Airbnb account and find a database of hosts who list their spaces for vacation stays. The company verifies profiles and listings and maintains a messaging system for hosts and guests to communicate.

Airbnb is a trusted platform for technology professionals who want remote work options in the leisure and hospitality industry.

Corporate Headquarters: San Francisco, California

Offered Tech Jobs:

  • Senior Security Engineer, Detection & Response
  • Senior Backend Engineer, HotelTonight
  • Staff Data Scientist - Inference, Marketing Technology

Amazon

Amazon is a pioneer in leveraging technology and creating digital service experiences in consumer services throughout the world. The company provides an online shopping marketplace, personalized recommendations, publishing and streaming services, home security, and virtual assistants.

Amazon Web Services is a cloud that companies of all sizes use to lower costs and increase agility and security. There are over 200 global data centers in the system.

The company's vast reach and expansive services make Amazon an excellent place to find consumer services jobs for technology professionals.

Corporate Headquarters: Seattle, Washington

Offered Tech Jobs:

  • Software Development Engineer
  • Data Architect
  • Web Development Engineer

Comcast

Comcast opened in Tupelo, Mississippi, in 1963 as a single-system cable operator. Today, it's a global media and technology company, including Comcast Cable, NBCUniversal, and Sky (its European media and entertainment branch).

The company provides Xfinity for internet, mobile, TV, media and entertainment, and home management services. NBCUniversal develops, produces, and markets entertainment, news, and information internationally.

Comcast's vast portfolio of services requires many technology professionals, including those working in network security and DevOps.

Corporate Headquarters: Philadelphia, Pennsylvania

Offered Tech Jobs:

  • Product Security Engineer
  • Sr. Research Engineer, Machine Learning
  • DevOps Engineer

Costco

Costco is a wholesale warehouse club with a wide selection of merchandise, specialty departments, and member services. The company opened in 1976 as Price Club in San Diego and merged with Costco in Seattle in 1983 as PriceCostco.

The company officially became Costco in 1997. Today, it has hundreds of international locations. Costco's home office houses the company's information systems division, which houses a variety of tech workers in areas like network technology and data analytics.

Corporate Headquarters: Issaquah, Washington

Offered Tech Jobs:

  • Costco Logistics Program Manager - Network Strategy
  • BI Engineer - Data Analytics
  • Cloud Networking Engineer

Home Depot

Home Depot is a large-scale home improvement retailer in North America, with 2,300 stores across the U.S., Canada, and Mexico. The company started with two stores in 1979 in Atlanta, Georgia, and its headquarters is still in Atlanta.

Today, Home Depot provides in-person retail options and an interconnected e-commerce business, with over 1 million products for its DIY customers and professional contractors.

Home Depot offers consumer services jobs in specializations from cybersecurity to engineering. Many of these are remote positions.

Corporate Headquarters: Atlanta, Georgia

Offered Tech Jobs:

  • Systems Engineer
  • Software Engineer
  • Data Scientist

The TJX Companies

TJX Companies is a leading apparel and home fashion retailer in the U.S. and worldwide. The organization has around 4,700 stores across nine countries and three continents.

Additionally, TJX Companies has five distinctive branded e-commerce sites, including Marshalls, Marmaxx, HomeGoods, Sierra, and T.J. Maxx. These sites offer a changing assortment of brand names and designer merchandise at discounted prices.

TJX Companies offer career paths for IT professionals who work well as part of a team and know how to use up-to-date tools, software, and methodologies.

Corporate Headquarters: Framingham, Massachusetts

Offered Tech Jobs:

  • Manager, Site Reliability Engineering
  • Email Marketing Manager
  • Senior Scrum Master

The Walt Disney Company

The Walt Disney Company is a media and entertainment enterprise with an international reach. It encompasses Disney parks and products, media and entertainment distribution, live theater, and streaming platforms like ABC Entertainment.

Disney is a leader in the leisure and hospitality sector of consumer services, leveraging technology to deliver personalized experiences. From providing experiences at theme parks to helping viewers stream favorite shows or sports content, The Walt Disney Company is a big player in entertainment.

Careers with The Walt Disney Company are plentiful for technology professionals looking to work in entertainment and media consumer services.

Corporate Headquarters: Burbank, California

Offered Tech Jobs:

  • Full Stack Python Developer
  • Technical Program Manager - Web Engineering
  • Lead Software Engineer tvOS

Frequently Asked Questions About Consumer Services Companies

What does consumer services mean in business?

Consumer services depend on HR and IT to create customer experiences. Unlike physical products that people can touch and feel, consumer services is intangible, supporting processes and providing resources. For example, booking a room online is a consumer service offered by companies like AAA and Airbnb.

Consumer service companies incorporate customer service and technology to enhance consumer experiences. Hotels, motels, travel agencies, resorts, insurance companies, healthcare organizations, and educational institutions all provide consumer services. Additionally, jobs in consumer services encompass many professions, from technical and customer support to web design and network administration.

What are the challenges faced by service industries?

Some of the biggest challenges in the consumer services field are adopting the latest technology and sourcing talented professionals. The consumer services field also faces customer acquisition and retention challenges because of the increasing competition in these dynamic markets.

Digital technology can be complex, time-consuming, and exhausting for organizations and employees. Consumer services companies need technology professionals to help implement digital transitions, pick the right software and tools, and conduct training.

Remote and hybrid team management is another significant challenge facing consumer services companies. Consumer businesses of all sizes need to adopt technology that keeps their teams connected.

What are the four main types of consumer services?

There are four primary consumer service fields: retail and wholesale, leisure and hospitality, health and social, and education. Examples of retail consumer services companies include fashion boutiques, grocery stores, and home improvement businesses. Wholesalers provide discounted options for retailers, and both sectors often offer in-person and digital shopping experiences.

The leisure and hospitality consumer services field includes travel, lodging, transportation, food services, and theme parks. Digital streaming services and home delivery are prime examples of this consumer services field.

Health and social services provide healthcare services, resources, and information, while education services assist students in finding quality education providers.

BestColleges.com is an advertising-supported site. Featured or trusted partner programs and all school search, finder, or match results are for schools that compensate us. This compensation does not influence our school rankings, resource guides, or other editorially-independent information published on this site.

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